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Technical Support Engineer (R&D) - вакансия 1313265

Flex


Дата обновления: 30.11.2016

Город: Москва

Отрасль: Программисты, ИТ, телеком

Тип занятости: Не имеет значения

Текст вакансии:

Должностные обязанности:
As a technical support engineer, you will assist end users and developers with their technical needs and provide customer service needs. This includes direct communication with end users via email, live chat, and phone.

Responsibilities:

Providing end-to-end support to Gett employees, customers and suppliers globally, including solving technical problems and working with databases.
Responsibility for the company settings and system customization
Working closely with developers and solving complex problems as part of the R&D team.
Local system testing
Acceptance and post production tests
Document knowledge in the form of knowledge base tech notes and articles

Требования к квалификации:
Experience with customer service / support
Experience with databases and SQL queries
Experience with writing and running test documents
Strong technical and English language skills
Polished service orientation
Motivated self-learner
Proactive, assertive and open-minded with high problem-solving capabilities
Ability to work independently and respond to multiple requests in a dynamic work environment
Good communication skills and the ability to work as a team player
BSc in Computer Science, or the equivalent from a known academic institute

Условия работы и компенсации:
Location: Moscow, Russia
Reporting to: Global Head of technical support team

Контактное лицо: Сонина Евгения

Контактные данные:

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